Regional Manager (Subsidence & Surveying)

Salary: Up to £50,000 per year (plus bonus package and benefits) 

Location: London, Oxford, Canterbury, Kent areas

Rota: Monday – Friday  

Hours: 9am – 5pm | 37.5 Hours per week  

Term:  Full Time / Permanent 

Innov8 Agency Ltd are proud to be recruiting Regional managers (Subsidence and Surveying) for our national and international Insurance Client with sites including Stoke-On-Trent, East Anglia, West Midlands, East Midlands, London, and Scotland regions.

Our client are a global business of more than 6,500 professionals operating across the UK, Ireland, the USA. Specialising in professional services and technology firms, working in partnerships with leading insurance companies and brokers, which are highly regulated, global businesses.

The business helps their clients to manage risk, operate their core business processes, transform and grow. They deliver operations, consulting and technology solutions including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Due to extensive and sustainable growth and expansion they are looking to expand the team. 

The client are looking for experienced motivated insurance professionals, either with some commercial insurance experience of developing new business, or perhaps an experienced Insurance Account Handler looking to step up into a more client facing role. 

Role Outline:

The role will be home based and the employee will be required to maintain a suitable home office environment. There will be a requirement to attend local company offices from time to time. A company car will be provided and full driver’s license is required.

The role requires a willingness to travel within the UK and flexibility in working arrangements to meet business requirements

  • To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. 
  • To visit damaged properties and assess technical and insurance aspects required to resolve insurance claims and to reinstate damaged buildings. 
  • To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly
  • To liaise with clients, policyholders, local authorities, third parties, claims handlers and other work colleagues as required
  • To maintain and update accurate records on the company claims management IT system
  • To proactively work on own initiative and manage a portfolio of work within a regional area and assist in other areas as and when required.
  • Reports and accountable to: Head of Subsidence and Surveying
  • Liaison with: Directors, Associate Directors, Managers, Loss Adjusters, Support Staff, Clients, Customers, Suppliers as necessary

Duties & Responsibilities:

  • Identifying causes of damage and construction defects, assessing repair requirements, scheduling necessary building repair works.
  • Investigation and resolution of subsidence and general perils insurance claims.
  • Instruction of temporary or emergency works to make damaged buildings safe.
  • Building pathology including asbestos and damp problems.
  • Understanding of buildings insurance policies and insurance law
  • Professional report writing and other general correspondence, including consultation reports.
  • Specification of site investigations and interpretation of geotechnical reports.
  • Building construction and foundation systems.
  • Obtaining competitive tenders, tender assessment and recommendations.
  • Local Authority Planning & Building Regulations.
  • Health & Safety Legislation & CDM Regulations
  • Party Wall etc Act
  • Administration of building contracts and related contract law.
  • Project management of building works onsite, valuing and authorising contractual payments and agreeing variations.
  • To ensure key performance indicator targets are reached and maintained.
  • Understand and effectively implement company systems and procedures.
  • Understand Individual client requirements.
  • Ensure technical accuracy of the highest standard.
  • Produce high quality personalised outgoing correspondence.

Essential Requirements:

  • Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar.
  • Training will be provided which will be specific to the role but will require some knowledge and understanding of the role and industry
  • Experience of cost control and financial awareness
  • Computer Literate – particularly MS Office Package
  • Previous experience within subsidence (or senior surveying or loss adjuster experience)
  • Excellent communication skills and articulation
  • Understanding and recognition of Customer Service and Quality
  • The ability to work in a fast paced and changing environment
  • Numeracy skills
  • Ability to work in a fast paced and changing environment.
  • Full, clean driving license required.
  • Accuracy, attention to detail and an analytical approach
  • Being prepared to work regionally on occasion with overnight stays.
  • Great Client/ customer relationship ethos – exceeding customers’ expectations.
  • Able to work independently and manage own diary.


  • Reward platform – discounts for over 800 retailers
  • 25 days holiday (rising with service)
  • Option to salary sacrifice an additional 5 days
  • Well-being centre
  • Recognition programme
  • Paid fertility appointments
  • Fostering friendly employer
  • Pension – matched contribution up to 5%
  • Life Assurance (2 x basic salary)
  • Development, training and professional qualifications

To apply please email your CV to

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Tel: 07939842850 or Tel: 01782890928 (Office hours)

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